Política de reembolso

1. Introduction

At URSOFTWARES, we provide digital software solutions and related services delivered electronically.

By purchasing from our website, you agree to this Return & Refund Policy.

2. Nature of Our Products

All products sold on our website are:

  • Digital (non-physical)
  • Delivered electronically via email
  • Accessible immediately or shortly after payment

Because of this nature, our products are non-returnable once delivered.

3. No Returns Policy

As we do not sell physical goods:

  • ❌ We do not accept returns
  • ❌ We do not offer exchanges
  • ❌ We do not provide shipping-based refunds

4. Refund Policy

🔒 General Rule

All sales are final once the product has been delivered.

✅ Refunds may be considered ONLY if:

  • The product was not delivered within a reasonable timeframe
  • The product is defective or inaccessible
  • A verified technical issue prevents use of the product

👉 All cases must be confirmed by our support team.

❌ Refunds will NOT be granted in the following cases:

  • Customer changes their mind
  • Incorrect product selection
  • Lack of technical knowledge
  • Failure to follow provided instructions
  • System incompatibility (customer responsibility)
  • Claims without sufficient evidence
  • Product successfully delivered and accessed

5. Replacement Policy (Primary Resolution)

We prioritize resolving issues through:

  • Technical support
  • Step-by-step guidance
  • Replacement of defective access

👉 A refund is issued only if no solution can be provided.

6. Digital Delivery & Customer Consent

By completing a purchase, you explicitly agree that:

  • You are purchasing a digital product
  • Delivery will be executed electronically
  • You waive any right to withdrawal, cancellation, or refund once delivery is completed

This acknowledgment is required at checkout.

7. Delivery Confirmation

Delivery is considered completed when:

  • The product is sent to the customer’s email
  • OR access details are displayed on the confirmation page
  • OR the product becomes available in the customer account

📌 Proof of delivery includes:

  • email logs
  • access timestamps
  • IP and transaction data

8. Support Commitment

We are committed to assisting all customers.

Support includes:

  • installation guidance
  • activation assistance
  • troubleshooting

📧 Contact: support@ursoftwares.com
⏱ Live chat or WhatsApp: 👉Click here
⏱ Response time: 24–48 hours

9. Disputes & Chargebacks

We strongly encourage customers to contact us before opening any dispute.

By purchasing from our store, you agree to:

  • attempt resolution through our support team first
  • provide sufficient information for issue investigation

⚠️ Important:

We actively monitor and respond to disputes by providing:

  • proof of delivery
  • transaction verification
  • communication history

Fraudulent chargebacks may result in:

  • account suspension
  • service denial
  • reporting to payment processors

10. Fraud Prevention

To protect our business and customers:

  • All transactions are monitored for suspicious activity
  • Orders may be delayed for verification
  • Additional confirmation may be requested

We reserve the right to refuse service in suspicious cases.

11. Processing Time for Refunds

If a refund is approved:

  • It will be processed within 5–10 business days
  • Funds will be returned to the original payment method

12. Legal Compliance

This policy complies with applicable laws regarding digital products and electronic delivery.

Customers acknowledge that digital content is exempt from standard return rights once delivered.

13. Policy Updates

We reserve the right to update this policy at any time.

Changes will be reflected on this page with an updated date.

14. Contact Information

For any inquiries regarding this policy:

📧 Email: support@ursoftwares.com
📍 Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA